Kitchen Porter

We are recruiting for an experienced F&B professional who is ideally already working in a assistant manager position or a management position in a smaller venue.  This role will support the F&B Manager and is a hands on role overseeing 5 outlets – bar, restaurant, club lounge. spa cafe and in -room dining.  There is an expectation that you spend a large proportion of your working week on the floor, ensuring standards are maintained; training is being conducted and guests and associates are looked after.  This role is a full time position, 40 hours over 5 days with a variety of shifts including evenings and weekends.
The Assistant F&B Manager will help oversee the efficiency and quality of the F&B operation through their specialist skills and knowledge; ensuring the department provides a culture of excellence to both its guests and staff.  Active in service the role will encompass touchpoints in all F&B outlets on a day-to-day basis, ensuring that departments run smoothly with the optimum staffing levels whilst creating synergy across all outlets. Administrational aspects of the role would include involvement in recruitment, training, payroll management and liaison with external stakeholders.
Managing Support/Key Relations
Driving standards within the departments day to day operation
Ensuring weekly payroll tracking
Monitoring controllable costs
To train, coach, mentor and develop our “future leaders” to meet the needs of the F&B department.
Oversee recruitment for non-management staff and direct involvement in recruitment of the outlets supervisory team
Maintain a high profile in the F&B operation, and represent the F&B outlets in the absence of the F&B manager.
With the support of the F&B manager, develop strong communication strategies within the F&B department, including One Square Restaurant, One Square Bar, Club Lounge, Spa Cafe and IRD
Understanding the importance of administrative tasks including rota completion, appropriate POS use, team delegation and staff communications
Implement strong financial conduct throughout the department in conjunction with our accounts team
Strong liaison with the kitchen team, working hand-in-hand with senior members of this team to improve the overall F&B operation
Managing Service
Assisting in the delivery of excellence during services across all outlets
A warm, positive attitude, displaying the ability to “make things happen” in order to achieve and exceed anticipated results
Creating and maintaining all required SOP’s
Ensure full liaison with other members of the Hotel teams through daily meetings, as well as running regular shift briefings and departmental meetings
Monitoring staffing levels and providing solutions to maximize efficiency
Providing full business F&B leadership cover
Ability to engage with customers and be the first point of contact for queries and feedback; being able to lead by example with regards to guest management
To be visible in the operation, recognizing and maintaining relationships with regular guests as well as cultivating relationships with new guests
Leadership
• Act as a role model and ambassador for guests, associates and the Brand.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings). Help run departmental meetings with the aim of strengthening relationship with the teams and facilitate open lines of communication
• Directly responsible for conducting appraisals of relevant direct reports and oversee appraisal process in the various outlets.
• Fully support the Engagement Survey process and participation where required, offering any assistance in action planning and positively improving team motivation and engagement.