Michelin | AA+ Chefs

POSITION SUMMARY
We are looking for a passionate Food & Beverage Service Expert – Room Service to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillray’s Steakhouse & Bar.
Work in London’s most photographed destination!
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
The impact you’ll make
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile – and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What you’ll do
Deliver food and beverages to guest rooms promptly and in line with service standards
Take room service orders accurately via phone or system, ensuring attention to detail
Set up trays and trolleys attractively and according to brand presentation standards
Ensure all orders meet quality, temperature, and dietary requirements
Provide a warm, professional, and discreet service experience for all guests
Clear trays and trolleys from guest rooms and corridors in a timely manner
Maintain cleanliness of room service areas, equipment, and service stations
Handle guest queries, special requests, and concerns with efficiency and courtesy
Communicate effectively with the kitchen and F&B team to ensure smooth service flow
Follow all health, safety, food hygiene, and company policies at all times
What we’re looking for
A warm, people-oriented demeanor
A team-player attitude
A safety-first approach
Positive outlook and dependability
This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.
Perks you deserve
We’ll support you in and out of the workplace by offering:
Team-spirited co-workers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
LONDON MARRIOTT COUNTY HALL
Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British.