TLDR: Our Online Reputation Management guide shows hospitality businesses how to track, manage, and respond to reviews across Google, Facebook, and TripAdvisor—using free tools and one simple dashboard.
Introduction
Reviews influence bookings, hiring, and brand trust. This guide helps you monitor all platforms in one place and respond in a way that boosts business, not just damage control.
Table of Contents
1. Why Online Reputation Matters in Hospitality
- 93% of guests read online reviews before booking
- Bad reviews with no response hurt your image
- Good responses turn 4-stars into repeat guests
- You can’t control reviews—but you can control your response.
2. What This Free Guide Covers
- Step-by-step setup for review dashboards (free tools)
- How to link and monitor Google, Facebook, TripAdvisor in one view
- How to set up alerts for new reviews
- Guidelines for fast, effective responses
- Tips to turn reviews into marketing assets
- Built for busy managers—not marketing pros.
3. Tools to Monitor All Reviews in One Place
- Google Business Profile (with notifications enabled)
- Reputation Studio (free tier)
- Mention or Brand24 (limited free usage)
- Hootsuite Streams for social review channels
- DIY: Google Alerts + spreadsheet + email filters
- Everything syncs to your inbox or dashboard.
4. Response Templates That Work
- Apology without excuses
- Thank-you with CTA (“See you again for Sunday roast?”)
- Problem solved: turning a negative into a loyalty opportunity
- Plus: How to avoid legal risks or arguments in public.
5. Who This Is For
- Restaurant and hotel managers
- FOH supervisors or marketing leads
- Independent venues looking to build brand equity
- Anyone with reviews online and no strategy to manage them
- Your silence is louder than the bad review.
6. How to Get Started Today
- Step 1: Click to access the guide
- Step 2: Choose your dashboard setup option
- Step 3: Start managing your reviews from one screen
Conclusion
Our Online Reputation Management guide gives you the tools and structure to protect your brand, respond with purpose, and turn every guest comment into a business opportunity. Free and fast to implement.
Click to access the free guide and take control of your online reputation.
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